Technical Support Manager Vacancy in Delhi, Orcapod Consulting Services Private Limited Technical Support Jobs

Technical Support Manager Jobs in Orcapod Consulting Services Private Limited

Orcapod Consulting Services Private Limited is hiring aspirants for the role of Technical Support Manager with experience of 1 – 2 years for Delhi location. Aspirants, who are looking for Technical Support Jobs can use this opportunity. Candidates must make sure that they meet the eligibility requirements for getting placed in these Delhi Technical Support Jobs posted by Orcapod Consulting Services Private Limited.

The Orcapod Consulting Services Private Limited has notified the Technical Support Jobs Vacancy on 9/1/2021 on their official website. Ability to work in a large team environment with members of diverse cultures and backgrounds are desirable for Technical Support Jobs in Delhi.

Technical Support Jobs in Delhi

Successful candidates for Technical Support Jobs should be self-driven and optimistic in attitude. Roles and Responsibilities of Technical Support Manager at Orcapod Consulting Services Private Limited along with required skill set are mentioned below. People interested to work in this reputed organization should check below eligibility details of these Job openings in Delhi and apply soon. It is advisable for the enthusiasts to apply for the Orcapod Consulting Services Private Limited Technical Support Jobs before the last date.

Complete Details of the Orcapod Consulting Services Private Limited Technical Support Jobs

Hiring Company Name: Orcapod Consulting Services Private Limited

Job Role: Technical Support Manager

Job Location: Delhi

Job Type: Full Time

Starting Date : 9/1/2021

Last Date: Not Mentioned

No of openings: 15

Experience Required: 1 – 2 years

Pay Scale: Rs. 12000 – Rs. 25000

Education: Graduation

Selection Process: Interview

About Orcapod Consulting Services Private Limited

Orcapod is Indias leading talent supply chain company; providing a broad range of services and solutions around demand planning, talent acquisition, talent management, and platform-driven HR services. We want to give the strategic edge to our clients so they win in the marketplace.

Description of the Technical Support Manager Vacancy

  • Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
  • Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
  • Demonstrate a thorough technical understanding products and services.
  • Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
  • Navigate meticulously to research on required information using available resources/applications.

Skills Required For Technical Support Manager Vacancy

  • 1 Year of relevant Experience
  • Basic Understanding Service Desk Operations,
  • Proficient in relevant computer applications( MS Office)
  • Knowledge of customer service principles and practices
  • Basic Understanding Service Desk Operations
  • Knowledge of customer service principles and practices
  • Good people and interpersonal skills
  • Good communication skills is mandatory
  • Proactive approach with focus on problem analysis & resolution. Ability to plan well and prioritize work.
Technical Support Manager Roles & Responsibilities
  • Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
  • Responsible for handling critical incidents.
  • Ensure adherence to individual/ teams KPIs.
  • Update required tools (CRM etc.) to record every customer interaction promptly.
  • Stakeholder Management
  • Develop and maintain positive relations with clients and partners.
  • Worked on ideas and improvement areas for GSD

How to apply for Technical Support Jobs in Delhi, Orcapod Consulting Services Private Limited?

  • If you believe Orcapod Consulting Services Private Limited Technical Support Jobs a good match, please navigate to the official website i.e., orcapodservices.com.
  • Then Click on Careers Tab.
  • Search for Technical Support Manager.
  • Click on APPLY now button and submit your CV or fill the form for consideration.
  • Shortlisted candidates will receive email alerts or will be contacted through phone.

Apply Now