Technical Support Jobs in Mphasis Limited Bangalore
Mphasis Limited is accepting applications for 1 Technical Support vacancies at Bangalore Location. Candidates who have completed Graduation and have required skill set can apply for these Voice Jobs. The company has posted this notification on its website on 30/09/2021. Here one can check the complete details of this Technical Support Job Openings in Bangalore like skills required, roles and responsibilities.
Voice Jobs in Bangalore
To apply for this position, the required working experience is 1 – 3 years. Mphasis Limited is looking for some enthusiastic and talented candidates to work as Technical Support. So, eligible aspirants can apply for these Voice jobs in Bangalore via mphasis.com. When it comes to Technical Support Jobs in Bangalore for Experienced or Graduates, every company requires a specific skill set. As per the requirement of Mphasis Limited, the candidates must have the below mentioned skills.
Complete Details of the Mphasis Limited Voice Jobs
Name of the Hiring Company: Mphasis Limited
Job Role: Technical Support
Job Openings: 1
Experience Required: 1 – 3 years
Salary: Rs. 16000 – Rs. 32000
Job Type: Full Time
Last Date: Not Mentioned
Selection Process: Interview
Technical Support Job Description
- Real life PC problems – Intermediate
- Relevance and use of technology in companies – Intermediate
- IT End Devices – Beginner
- Virtual private network (VPN) – Beginner
- Internet and Intranet – Beginner
- Windows XP navigation – Intermediate
- Operating the computer- Intermediate
- Technical Troubleshooting – Account Management/password reset – Intermediate
- Technical Troubleshooting – OS – Beginner
- Technical Troubleshooting – End Devices – Beginner
- COTS Application – How to and basic triage – Beginner
- Ticketing Tool – Beginner
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner’
About Mphasis Limited
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Required Skills for Technical Support job
- Effective Business Communication
- Communication in neutral accent over phone
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Analytical skills
- Remote desktop skills’
Technical Support Roles & Responsibilities
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
- Record interaction using ticket tool with proper classification
- Perform account unlock/password reset as per defined process
- Dispatch tickets to support groups post gathering required information
- Refer Knowledge base and perform troubleshooting as per defined process
- Follow up and closure of incidents to ensure customer satisfaction’
How to apply for Voice jobs in Bangalore Mphasis Limited?
- Visit official website of Mphasis Limited i.e., mphasis.com.
- Go to Careers Page.
- Click on Technical Support post.
- Once refer all the job details and then click on Apply button.
- Now, fill the required fields and upload your Resume, if required.
- Further updates regarding the interview will be communicated through E-mail or Phone.