IBM Voice Jobs in Gurgaon | Technical Support Associate Vacancies

Technical Support Associate Jobs in IBM Gurgaon

IBM is accepting applications for Various Technical Support Associate vacancies at Gurgaon Location. Candidates who have completed Graduation and have required skill set can apply for these Voice Jobs. The company has posted this notification on its website on 9/1/2021. Here one can check the complete details of this Technical Support Associate Job Openings in Gurgaon like skills required, roles and responsibilities.

Voice Jobs in Gurgaon

To apply for this position, the required working experience is 2 – 3 years. IBM is looking for some enthusiastic and talented candidates to work as Technical Support Associate. So, eligible aspirants can apply for these Voice jobs in Gurgaon via ibm.com. When it comes to Technical Support Associate Jobs in Gurgaon for Experienced or Graduates, every company requires a specific skill set. As per the requirement of IBM, the candidates must have the below mentioned skills.

Complete Details of the IBM Voice Jobs

Name of the Hiring Company: IBM

Job Role: Technical Support Associate

Job Openings: Various

Location: Gurgaon

Experience Required: 2 – 3 years

Salary: Rs. 50000 – Rs. 70000

Education: Graduation

Job Type: Full Time

Last Date: Not Mentioned

Selection Process: Interview

Technical Support Associate Job Description

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you ll love your career at IBM.

About IBM

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

Required Skills for Technical Support Associate job
  • Ability to work well in a fast-paced environment
  • Awareness of basic networking concepts and technologies
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in shifts as needed
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications

Technical Support Associate Roles & Responsibilities

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

How to apply for Voice jobs in Gurgaon IBM?

  • Visit official website of IBM i.e., ibm.com.
  • Go to Careers Page.
  • Click on Technical Support Associate post.
  • Once refer all the job details and then click on Apply button.
  • Now, fill the required fields and upload your Resume, if required.
  • Further updates regarding the interview will be communicated through E-mail or Phone.

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